Portal Access
Communication Centers
Access to the Alameda County EMS System begins with 911 and the emergency communication centers serving Alameda County. In Alameda County, there are eighteen Public Safety Answering Points (PSAPs). These centers perform initial intake of 911 calls and direct callers to the needed resource.
Two of the eighteen of the PSAPs in Alameda County are Accredited Emergency Medical Dispatch (EMD) Centers that utilize the Medical Priority Dispatch System (MPDS) to triage calls and assist callers in rendering immediate lifesaving care to those in need. To learn more about MPDS and how it helps patients, visit International Academies of Emergency Dispatch’s Website.
To learn more about the two Accredited Centers of Excellence (ACE) for Emergency Medical Dispatch in Alameda County, follow the links below: