Enhanced Care Management Program (ECM)

Alameda County CCS offers Enhanced Care Management (ECM) for some CCS clients. ECM gives extra support beyond regular CCS services to help eligible CCS children, youth and their families.

Enhanced Care Management Program (ECM)

This page describes the Enhanced Care Management (ECM) benefit for clients (Age 0-21) enrolled in Alameda County California Children’s Services who are Medi-cal members with Alameda Alliance for Health or Kaiser.

Program Details

  • Photo of a family kneeling on a park walkway around a small child sitting in a support chairECM is a new benefit for clients with Medi-Cal.
  • ECM is free.
  • ECM offers extra support beyond what CCS covers.
  • Each eligible client will have a Lead Care Manager.
  • Lead Care Managers partner with clients and families to help with life and health needs.
  • Lead Care Managers also talk with CCS Nurses and other providers to help clients get the care they need.

To learn more, call the Alameda County CCS ECM Helpline: (510) 208-1030 or email CCSECM@acgov.org.

Featured Resources

Alameda County CCS ECM Fact Sheets: English | Spanish | Arabic | Chinese-Simplified | Chinese-Traditional | Farsi | Tagalog | Tigrinya | Vietnamese | Punjabi

Eligibility for CCS ECM

CCS clients must meet number one and number two below to get ECM. Clients must get approved for ECM by their Medi-Cal plan (Alameda Alliance or Kaiser).

1. CCS clients who:

A. Had three or more emergency room visits or two or more hospital visits that were not planned in the past 12 months OR

B. Have life concerns that affect their health. The client or family may need help with these or other things:

  • Stable housing
  • Food needs
  • Getting stable in-home care
  • Mental health concerns or substance use
  • School and education services

2. Clients who are Medi-Cal members with Alameda Alliance for Health or Kaiser.

How does Alameda County CCS help with ECM?:

  • For CCS clients who are Alameda Alliance members, Alameda County CCS provides ECM services for authorized clients. Alameda Alliance may assign their members to another ECM provider. CCS staff (nurses, PTs, OTs, and social workers) will work with those providers.
  • For CCS clients who are Kaiser members with Medi-Cal, CCS staff can help complete referrals to Kaiser ECM.

How can clients apply for ECM?:

  • Anyone can refer a CCS client for ECM.
  • Alameda Alliance clients can ask for ECM by:
    • Calling the Alameda Alliance Case Management Department at (510) 747-4512. Or…
    • Filling out an ECM Approval Request Form and sending it to Alameda Alliance via fax. To get the form, go to this web site: ECM Approval Request Form for Children and Youth, scroll down to Enhanced Care Management, click the plus sign, click “ECM Approval Request Form for Children and Youth”.  Send it to Alameda Alliance via fax (510) 995-3725 or email ECM@alamedaalliance.org.
  • Alameda Alliance will inform the client of approval or denial. If the client is approved, CCS or another ECM provider will call the client.
  • Kaiser clients

Call the Alameda County CCS ECM Help Line at (510) 208-1030 to get help filling out the forms.